If you are a consumer in the EU or EFTA, you have the right to withdraw from your online purchase within 14 days of receiving the goods, without giving any reason.
Withdraw or return
You can exercise your right of withdrawal online. The withdrawal function works in two steps (submit, then confirm), does not require you to log in, and sends you an acknowledgement by email.
Exceptions
The right of withdrawal does not apply to certain products, for example: goods made to your specifications or clearly personalised; perishable goods; and sealed health or hygiene products (including sealed cosmetics) once they have been unsealed after delivery. [REVIEW the full exception list with legal counsel for your catalogue.]
Return costs
We cover return shipping.
Refunds
We refund within 14 days of receiving the proof of return, using the original payment method.
Where to find the withdrawal function
The withdrawal function is available via the links above and in the footer of every page of our store, throughout the 14-day withdrawal period.